FAQ Page for AI-Outreach Platform
Welcome to our FAQ page! Here, you’ll find answers to the most commonly asked questions about our AI-Outreach platform. Whether you’re new or an experienced user, this page will help you understand how our platform works and how to get the most out of our services.
General Questions
Our AI-Outreach platform automates email outreach, responses, and sales communication using intelligent AI-Agents. It helps businesses streamline their outreach and sales processes without manual effort.
Yes, users can create an account for free and access core features such as AI-Chat, conversion logic testing, and campaign creation.
Tokens are used to pay for live outreach services. Every email sent or replied to by our AI-Agents costs 1 token. Users can purchase token packages directly within their accounts.
Account and Features
With a free account, you can:
Use the AI-Chat module for sales conversations.
Test conversion logic.
Create and design outreach campaigns.
Receive free credits to test live outreach.
When free credits are used up, the AI-Agent will pause live outreach services. Users must purchase tokens to continue their campaigns.
Yes, users can program and train their AI-Agents to match their outreach style, sales tone, and response patterns.
Token System and Payments
1 Token = 1 sent or replied email by the AI-Agent.
Tokens are automatically deducted for each live outreach action.
Users can purchase token packages anytime.
The AI-Agent will pause all outreach activities until additional tokens are purchased.
No, tokens are non-transferable and non-refundable. Tokens are for use solely within the platform.
No, tokens do not expire. You can use them anytime for your outreach campaigns.
Campaigns and Outreach
You can create a campaign through the Campaign Creation Module, where you can:
Import contact lists.
Design email sequences.
Set automated follow-up schedules.
Yes, the AI-Agent can automatically reply to inbound emails, answer common questions, and escalate qualified leads to you for further engagement.
You can monitor campaign results through the analytics dashboard, which provides real-time insights into open rates, reply rates, and conversions.
Security and Privacy
Yes, we use industry-standard encryption and security protocols to protect your data and ensure your outreach campaigns are safe.
Yes, you can delete your account and request data deletion at any time through your account settings.
AI Models and API Keys
We use OpenAI and Deepseek models for our AI-Agents to handle outreach, responses, and sales conversations.
Yes, you must input an OpenAI API Key or Deepseek API Key in the settings to enable AI capabilities on your account.
Email Settings and Requirements
Yes, you must use your own email account. Configure your email settings (SMTP/IMAP) on the settings page.
We recommend using an existing email address to reduce the risk of being marked as spam.
You can also purchase an email account from us. Details about our email accounts for sale can be found on the settings page.
Support and Contact
You can reach our support team via:
Live chat on our website.
Help center through your account dashboard.
Yes, we offer a comprehensive knowledge base and video tutorials to help you get started. You can also book a free demo session with our support team.
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